PRIVACY POLICY

Last updated: September 2, 2026

Marché Floh Inc. ("Marché Floh", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, make a purchase, contact us, participate in our events or marketing activities, or otherwise interact with us.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

  • your name;
  • email address;
  • telephone number;
  • billing and shipping information, where applicable;
  • information relating to your purchases and transactions;
  • information you provide when you contact us, enter a contest, participate in a survey, or otherwise communicate with us; and
  • technical information collected when you use our website, such as your IP address, browser type, device information, pages viewed, and information about how you use our website.

We collect only the personal information that is necessary for the purposes described in this Policy or as otherwise permitted or required by law.

Payment information

When you make a purchase, payment information may be collected and processed by the payment service provider used to complete the transaction. Marché Floh does not need to retain your complete payment card information to process your purchase. [Insert the name(s) of the payment processor(s) actually used by Marché Floh and link to their privacy policy, if applicable.]

2. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • process and fulfill purchases and orders;
  • provide customer service and respond to inquiries;
  • communicate with you about your purchases, orders, or requests;
  • send marketing communications when you have provided the required consent or where otherwise permitted by law;
  • administer contests, promotions, surveys, or events;
  • operate, maintain, secure, and improve our website and services;
  • understand website usage and improve our products, services, and customer experience;
  • prevent and detect fraud, security incidents, and other unlawful activity; and
  • comply with our legal and regulatory obligations.

We will not use personal information for a new purpose that is not reasonably connected to the original purpose of collection without obtaining the consent required by applicable law.

3. CONSENT

We generally collect, use, or disclose personal information with your knowledge and consent, except where collection, use, or disclosure without consent is permitted or required by law.

Where consent is required, we will provide information that allows you to understand what personal information is being collected, why it is being collected, and how it will be used or disclosed.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services.

4. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website, and improve our services.

Some cookies may be provided by third-party service providers used by Marché Floh for website analytics, advertising, or other website functions.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

[Keep this section only for cookies and technologies actually used on the website. If Google Analytics, Meta Pixel, Shopify analytics, or other tracking technologies are used, identify them and describe their purposes here.]

5. WHEN WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when necessary for the purposes described in this Policy, including to service providers that assist us with:

  • website hosting and e-commerce services;
  • payment processing;
  • shipping and delivery;
  • email and marketing communications;
  • website analytics and advertising;
  • information technology and security; and
  • other services necessary to operate our business.

We require service providers to use personal information only for the purposes for which it was provided and to protect it using appropriate safeguards.

We may also disclose personal information where required or permitted by law, including to comply with legal requirements, respond to lawful requests, prevent fraud, or protect our rights and property.

If personal information is disclosed outside Québec, we will take the measures required by applicable Québec law, including conducting a privacy impact assessment where required and ensuring that the information receives adequate protection before the disclosure is made.

6. RETENTION AND DESTRUCTION

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to meet our legal and accounting obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

When personal information is no longer required, we will securely destroy it or anonymize it where permitted by applicable law.

7. PROTECTING YOUR PERSONAL INFORMATION

We maintain reasonable physical, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

No method of transmission or storage is completely secure. However, we take reasonable measures appropriate to the sensitivity of the information and the circumstances to protect personal information in our custody or control.

8. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete personal information;
  • withdraw consent where processing is based on consent;
  • request information about how your personal information is collected, used, and disclosed; and
  • make a complaint about our handling of your personal information.

To exercise your rights or make a privacy-related request, please contact our person responsible for the protection of personal information using the contact information below.

9. PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION

The person exercising the highest authority at Marché Floh Inc. is responsible for the protection of personal information, unless this responsibility has been formally delegated.

Person responsible for the protection of personal information:
Marché Floh Inc.
Email: [confirm privacy contact email]
Phone: 514-462-2883
Address: 4301 Rue St-Denis, Montréal, Québec H2J 2K9, Canada

The title and contact information of the person responsible for the protection of personal information are made available in accordance with applicable Québec law.

10. PRIVACY COMPLAINTS

If you have a question, concern, or complaint about the protection of your personal information, please contact us using the information above. We will review and respond to complaints in accordance with our privacy procedures and applicable law.

If you are not satisfied with our response, you may contact the Commission d'accès à l'information du Québec or another privacy regulator with jurisdiction over the matter.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations.

If we make changes that require notice under applicable law, we will notify affected individuals using an appropriate method. The date at the top of this Policy indicates when it was last updated.

12. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact:

Marché Floh Inc.
Person responsible for the protection of personal information
Email: [confirm privacy contact email]
Phone: 514-462-2883
4301 Rue St-Denis
Montréal, Québec H2J 2K9
Canada